Allegion has purchased the access software platform from Waitwhile.
In a strategic move aimed at delivering recurring value to its customers, Allegion plc, a leading global provider of security products and solutions, has acquired Waitwhile Inc., a software-as-a-service provider specialising in cloud-based appointment scheduling and queue management.
Founded in 2017 by CEO Christoffer Klemming, Waitwhile's primary market is the U.S., but it boasts a large footprint of multinational customers across healthcare, education, commercial, government, and retail markets. The terms of the transaction between Allegion and Waitwhile were not disclosed.
Waitwhile's software platform offers a range of key features designed to provide businesses with efficient and integrated access solutions. The platform provides businesses with the ability to manage access to places, services, appointments, and events through virtual wait lists and scheduling capabilities. This helps in efficiently managing queues both online and in-person.
Other features include real-time status updates, instant messaging, and powerful analytics. Real-time updates on wait status help reduce uncertainty and improve customer experience, while instant messaging allows businesses to communicate directly with customers and provide updates on wait times. The platform's analytics help businesses optimise operations by analysing wait times, crowd management, and operational efficiency.
The acquisition aims to deliver value by connecting the virtual queue to secure and seamless physical access at the door in core non-residential markets. By utilising Waitwhile’s software, businesses can significantly reduce wait times and streamline operations, which leads to enhanced customer satisfaction and productivity.
Real-time updates and personalised communication through instant messaging improve the overall customer experience by reducing frustration associated with long wait times. The acquisition is also expected to enhance Waitwhile’s capabilities to scale globally while integrating with Allegion’s secure access solutions, further improving operational efficiency for customers.
Christoffer Klemming, the founder and CEO of Waitwhile, will join Allegion and continue leading the Waitwhile business. Klemming stated that Waitwhile and Allegion, as market leaders in digital and physical access, are uniquely positioned to shape the future of seamless, in-person customer experiences.
Allegion President and CEO John H. Stone stated that the acquisition aligns with their strategy of investing in complementary software products. Together, Waitwhile and Allegion can provide the right access to the right people at the right time, streamlining operations.
To date, Waitwhile has supported over 300 million end-user visits globally. Klemming also mentioned that together, they can accelerate innovation and deliver greater value to the businesses they serve. The acquisition is a significant step forward in Allegion's mission to provide innovative solutions that make people feel safe wherever they are.
- The acquisition of Waitwhile Inc., a software-as-a-service provider specializing in cloud-based appointment scheduling and queue management, by Allegion plc, a global leader in security products and solutions, is expected to connect virtual queues to secure and seamless physical access in core non-residential markets, leveraging technology to provide businesses with efficient access solutions and enhance customer satisfaction and productivity.
- As Waitwhile's software platform offers key features such as real-time status updates, instant messaging, and powerful analytics, Allegion's investment in complementary software products, like Waitwhile, will enable the company to optimize operations by analyzing wait times, crowd management, and operational efficiency, thereby scaling globally and further improving the customer experience.
