Check your Canon EOS R50 mode dial for potential issues before it malfunctions
The photography giant, Canon, has announced a free repair service for a specific issue affecting the black edition of its EOS R50 mirrorless camera. The problem concerns the mode dial, which may become stiff, difficult to turn, or even detach from the camera body.
According to official statements on Canon USA, Canon Australia, and Canon Asia websites, the affected units have serial numbers whose first two digits fall between 19 and 23, found on the bottom of the camera. It is important to note that only the black model is impacted, and the white edition remains unaffected.
Canon has confirmed the problem and apologized for any inconvenience caused by this issue. The service notice applies only to a small number of units and is available until July 31, 2028.
If you own an affected unit, you should contact Canon support or an authorized service provider for inspection and repair at no cost before the repair service end date. To receive email notifications about future updates or announcements related to this issue, register your EOS R50 with Canon.
Canon takes its quality management seriously and strives to ensure customers can use their products with confidence. The company has a history of addressing hardware issues through service notices or recalls, such as circuit board failures with the EOS 70D in 2015 and autofocus/mirror defects in the EOS-1D and 1DS Mark III models in 2005.
To check if your EOS R50 is affected, look underneath your camera body for the serial number. If the first two digits fall between 19 and 23, your unit is within the range of affected cameras. Even if your serial number isn't in this range but you experience dial issues, Canon will still inspect and repair your camera free of charge until July 21, 2038.
For those interested in photography, Kim Bunermann, a photographer, editor, and writer with a Master's degree in Photography and Media, shares her insights on the art and science of photography on the Digital Camera World website. Kim's work has been published internationally, and she aims to encourage readers to explore photography's full creative potential. You can browse the best Canon cameras and Canon RF lenses on the Digital Camera World website.
Kim was formerly Technique Editor at Digital Photographer and focuses on the role of photography in culture. Her articles blend technical expertise with visual insight to explore photography's impact on society.
If you encounter any issues with your EOS R50, contact the Canon Customer Support Center in your region for assistance. Canon Europe has not published a statement regarding the EOS R50 issue yet.
- The issue affecting the black edition of Canon's EOS R50 mirrorless camera, a photography giant's product, is a stiff or detachable mode dial, as announced by Canon USA, Australia, and Asia.
- The affected units of the black EOS R50 have serial numbers with the first two digits between 19 and 23, found at the bottom of the camera.
- Only the black model is impacted, while the white edition remains unaffected.
- Canon has confirmed the problem, apologized for any inconvenience, and offers a free repair service to affected units until July 31, 2028.
- If you own an affected unit, contact Canon support or an authorized service provider for inspection and repair before the repair service end date.
- To get email notifications about updates or announcements related to this issue, register your EOS R50 with Canon.
- Canon takes its quality management seriously and historically addresses hardware issues through service notices or recalls, like the EOS 70D's circuit board failures in 2015 and the EOS-1D and 1DS Mark III models' autofocus/mirror defects in 2005.
- For photography enthusiasts, Kim Bunermann, a photography expert, offers insights on the art and science of photography on the Digital Camera World website. Browse the best Canon cameras and Canon RF lenses on the same website.
