Council of Lambeth inks technology service contract with Capita
The London Borough of Lambeth has announced an extension of its outsourcing deal with Capita for a decade, aiming to save the council 16.5% or £10 million over the lifetime of the agreement. This extended deal, worth £60 million, is expected to generate an additional £5 million in council tax revenue for the borough.
Capita, a well-established provider of revenue collection services to Lambeth since 1997, has won the extended deal through a competitive tender process. The new contract, which covers ICT support services and call centre management, is designed to improve the council's standard of contact with its residents, making it easier for them to handle matters such as council tax payment, benefit inquiries, service inquiries, or reporting problems.
The proposed service model by Capita is flexible and scalable over time, ensuring it is adaptable to changes in communication methods. This adaptability is crucial in today's digital age, where residents' expectations for seamless and efficient service delivery are ever-increasing.
The extended deal with Capita is projected to save the London Borough of Lambeth money, as stated in the new contract's aim. However, the evolution of the council's relationship with Capita over the years has been the subject of public scrutiny and some challenges related to service delivery and contract value. For a comprehensive understanding of how Lambeth's contract with Capita has evolved and what specific benefits are anticipated, official council publications, contract reviews, or recent news sources would be the best primary sources.
Despite the challenges faced in the past, the London Borough of Lambeth is hopeful that this extended deal with Capita will lead to improved services and cost savings, enhancing the experience for residents when interacting with the council. The council's aim is to provide efficient and effective services to its residents, and this extended deal with Capita is a step towards achieving that goal.
The extended deal with Capita, spanning a decade, is expected to generate significant savings in the council's financing, amounting to £10 million over its lifetime. With the new contract, Capita will leverage technology to improve communication methods and deliver services, ensuring a seamless and efficient experience for Lambeth's residents in matters related to revenue collection, benefits, services, and problem reporting.
