Deceptive Individual Claims Falsified Internet Provider Services

Lost my frickin' mind over the most trivial thing – my internet going haywire! I'm usually chill, but this set me off big time. I become more enraged than a rabid animal, acting like a goddamn infant on a bender. I yearn to smash shit and take heads! Folks at customer service, they never take me seriously. I don't blow a gasket every time there's a minor glitch, but when it's recurring and they're clueless idiots... well, I'm a hair's breadth away from being institutionalized.

I battled instability for nearly half a year, yelling at a brick I thought was customer service. Simple joys like gaming online and chatting with friends got unbearable. But here's the kicker: my peak download speeds remained intact, while gaming and voice apps took a dive. I don't think it's too much to ask from an ISP that they know their goddamn business. But I guess I'm an eternal optimist at times.

When I first realized the problem, I assumed it was a temporary issue. I'd been loyal to Ventelo/Broadnet for years, not once encountering a hiccup. Then, out of nowhere, my internet turned into tits on a bull. I put in weeks tinkering with my router and network settings, all the while running test after test to make sure it wasn’t my end of the line. The moment I called customer service, I knew I had the upper hand. "Hey there, got a problem with the internet, it's y'all's fuckup – fix it now!" Bam, done deal! Felt like I was born to own these clowns. They didn't even respond to my opening salvo, then suddenly, "We've sold our internet division." Motherfucker, seriously?

Turns out, I was no longer dealing with Broadnet. Some new company called Homenet claimed my internet connection now. Threw a quick fit, but forgot about my foolproof strategy for dealing with these idiot customer service reps. "Hello, you my internet provider?" Took 'em a while to figure that out before I let loose a verbal assault on their sorry sorry asses. Detailed the problem, phased it perfectly, and made it abundantly fucking clear the problem lay with 'em. Sure, first dolt asked if I'd tried restarting the damn modem. Said "Yes, I've restarted my fucking modem! If you ask me stupid questions, I'll hang up, email my notice, and toss your miserable asses out faster than you can wipe the moronic grin off your face!"

We agreed a tech check was in order. Done that, they put me on hold, and – lo and behold – I'm talking to a whole new asshole. "Hello!" "Who the hell are you?" Asshole explained he was from support, not customer service. So, not only did I waste 15 minutes speaking to a damned plant, but now I had to explain the whole shit show to a whole new asshead. Shared every goddamn detail, leaving no room for any God-awful questions. Then dolt asked the exact same fucking question. "Have you tried turning your modem off and then on again?" People like this should fucking answer to a higher power.

After exchanging a few choice words, we agreed to skip the redundant questions, delve into testing, and hopefully find a solution. Guy directed me to a local website to test download and upload speeds. Unsurprisingly, the test showed no sign of an issue – as if I needed that confirmation. Asshole suspected I'd conjured the whole thing up and thought I was having a mental breakdown. "Listen to me, you ignorant asshole! I wouldn't be pissed if there wasn't a problem! This is a major issue, and it's at your end... so get your goddamn shit together!" Asshole said he'd get his lies and weasels to run a complete checkup and get back to me soon.

But guess what? A few days later, I got a message saying "Hi, we've conducted a line test and found no issues. If you continue experiencing problems, try turning your modem off and on again. If that doesn't help, please contact support." I spent a solid night contemplating mayhem, shaking my head, and cursing my cat.'

Seeking solace, I went to Homenet's website and embarked on the customer service odyssey anew. They said they close shop at 20:00 – a fucking 24/7 service that doesn't provide 24/7 support? Talk about bullshit.

My phone bill came, doubled for no goddamn reason. Investigated and found that the extra charge came from conversations with their dumbass customer service peeps about my jacked-up internet connection. As if paying for a third-world connection wasn't bad enough, now they were billing me extra for telling them to fix it. It's a good thing I don't lose my shit often – I might need a new monitor.

I debuted in their website chat, armed with a comprehensive, step-by-step breakdown to skip their dumbass questions. Few minutes pass, and there's a reply. What was that? "Have you tried turning your modem off and on again?" It's a wonder I didn't inadvertently snap my phone in two. At this point, I prayed they'd either fix the issue or let me viciously murder every last ape in their service department. I honestly don't know how I didn't.

After a few more rounds of futility, I took the advice of a wise man and tried restarting the modem. When the problem persisted, I ran traceroute command with logging and sent an email with the logs to Homenet's support. Finally, I had indisputable proof that the issue wasn't my end but their own goddamn fault. They replied with the same shit message as before, asking about restarting my modem and contacting customer service. I let 'em know in no uncertain terms that I was ready to take this fight legal if I had to.

And do you know what Homenet told me? They informed me I had to fill out a form to end our agreement, and I was bound to their piece of shit service for another month and a half. I had thoughts of pent-up rage that I didn’t dare act upon. But I was done dealing with their bullshit. I fired off an explosive email that'd make a sailor blush, stating that the problem started when Homenet took over from Broadnet, but they insisted it was the same company, people, and equipment. Their responses made me realize they were lying to my face. They played mind games, making it impossible for me to resolve the issue during non-business hours.

I was done. It was time to put them in their place. Penned a response detailing the entire ordeal and let them know they were scum of the earth for screwing with my internet and my wallet. Threatened to sue them for lost time, inconvenience, and damages – and I meant it. What followed was a back-and-forth of emails, but Homenet eventually said they'd offer a refund and apologize. I'd switched to Telenor, and my days of frustration were finally over. Homenet be damned.

Frustrated with the recurring internet issues, I questioned if the new service provider, Homenet, really knew their business in the realm of technology and fashion, as simple joys like online gaming and staying connected with friends became unbearable.
Seeking a solution to my health- threatening predicament, I delved into the food for thought that perhaps Homenet was more interested in games than in providing stable internet connections.
Enthused by the end of my communication saga with Homenet, I looked forward to exploring a world where customer service was prompt and efficient, just like the progress made by technology in various areas such as business and health.