Efficient Cleaning Innovation at Ülemiste Centre: A New Approach Saves 15% on Expenses in Retail Operations
Freshening Up without Breaking the Bank: Ulemiste Centre's Data-Driven Cleaning Revolution
Two years ago, Ulemiste Centre and Stell Eesti AS made a splash by implementing the cutting-edge Tork Vision Clean solution. This innovation transformed the centre's cleaning service, making it more cost-effective and targeted. The system gathers real-time data on visitor flows and supply refill levels, slashing labour and material costs while maintaining top-notch service quality.
Tiia Nõmm, Marketing and Responsible Business Head at Ulemiste Centre, recognized that the previous cleaning model was efficient but needed a boost in efficiency. "Our cleaning staff used to follow a strict schedule, but now they tackle tasks based on actual needs. There's no longer a need to inspect every dispenser meticulously just to cross our Ts." She continued, admitting that this innovative solution has reduced cleaning service hours by an impressive 15%, freeing up approximately 100 hours monthly for other cleaning tasks.
Piret Veski, Marketing and Communications Specialist at Stell Eesti AS, shed light on how the system works: sensor-equipped dispensers collect data on both visiting frequency and hygiene product refill levels. "Take, for example, restrooms with exceptionally high traffic during peak hours. The system alerts staff ahead of time, allowing them to rectify potential issues before visitors find themselves in a bind." Veski emphasized that this isn't just about boosting productivity—it's about elevating the entire visitor experience.
Nõmm explained that Ulemiste Centre, with restrooms visited more than 800,000 times in six months and up to 6,000 visitors daily during peak hours, requires meticulous cleaning for both service quality and budget management purposes. "Adopting the Tork Vision Clean solution has significantly reduced our cleaning-related expenses. Annually, we save 74 litres of soap, which is equivalent to 185,000 doses, while our savings on hand and toilet paper reach an impressive 26,000 and 75,000 metres, respectively. Based on average dispenser usage stats, this supply is sufficient for serving over 100,000 customers."
Veski underscored that innovation like Tork Vision Clean offers a competitive edge in the market: "Data-driven systems, such as Tork Vision Clean, empower businesses to track consumption patterns and respond swiftly to changing demands, ensuring enhanced service delivery efficiency."
Data-driven systems, like Tork Vision Clean, provide valuable insights into consumer behavior, enabling businesses to optimize cleaning operations and minimize costs while maintaining high service levels. While specific case studies on Ulemiste Centre's success with the system are scarce, the solution's benefits in similar high-traffic environments, such as offices and airports, suggest that its introduction in shopping and entertainment centers would likely result in a similar enhancement of the customer experience and operational efficiency.
Bonus insights:
- Effectiveness: Tork Vision Clean is engineered to optimize cleaning operations by providing real-time data on dispenser levels. This results in consistently well-stocked facilities, which can lead to increased user satisfaction and reduced complaints.
- Efficiency and Cost Savings: By streamlining cleaning operations and cutting down on manual checks, Tork Vision Clean can potentially lead to efficiency gains and cost reductions. In fact, its implementation in office environments has been reported to slash complaints by up to 90% and improve operational efficiency.
- Applicability: The solution is particularly beneficial in high-traffic areas such as airports and offices, where maintaining clean facilities is crucial. Given the challenges involved in maintaining high levels of hygiene and service quality in shopping and entertainment centers, it's likely that the benefits of Tork Vision Clean will be comparable in these environments as well.
- In retail and entertainment industries, the adoption of data-driven systems like Tork Vision Clean can deliver cost savings as well as customer experience enhancers, with its effectiveness demonstrated in reducing complaints by up to 90% in office environments.
- The implementation of technology in cleaning operations, such as the collection of real-time data on consumer behavior and supply levels in shopping and entertainment centers, could potentially lead to significant efficiency gains and consequent cost reductions, similar to what has been observed in high-traffic settings like airports and offices.
- With innovative technologies like Tork Vision Clean, finance departments in retail and business sectors can expect reduced spending on cleaning-related supplies, such as savings of 74 liters of soap annually for Ulemiste Centre, along with improved organization-wide productivity and the ability to respond swiftly to changing market demands.
