NING Sets Up Customer Experience Hubs Across Asia
NING Service, an independent aftermarket brand under CATL, recently celebrated its first anniversary on August 10th, 2025. This milestone marks the brand's significant growth and contributions to the new energy vehicle (NEV) aftermarket.
In 2024, NING Service was officially upgraded from CATL's After-Market Business Department to an independent brand, signifying its independence and expansion. This change has allowed the brand to set new benchmarks in the NEV aftermarket, both domestically and internationally.
One of the key achievements of NING Service is the opening of flagship experience centers. The brand recently launched flagship centers in Shanghai and the first overseas directly-operated store in Bangkok, Thailand. These centers symbolize a strategic move to set new standards for NEV aftermarket services globally.
NING Service is committed to continuous technological innovation. The brand leverages cutting-edge battery maintenance technology to offer comprehensive battery lifecycle ecosystem services. These services address critical consumer pain points, such as battery system testing, electric drive, power electronics, and battery health assessments.
The brand's non-destructive testing device, which utilizes ultrasonic guided wave technology, is a testament to this commitment. This device achieves an accuracy rate of over 90% and can complete fault detection in just 15 minutes.
NING Service is positioned as a pioneer in new energy vehicle services, driving high-quality development in the NEV aftermarket amid accelerating global energy transitions and increasing NEV adoption in China and overseas markets.
The brand's success is built on a service-talent-standard triangle. NING Service has cultivated over 8,600 industry specialists, building a complete talent ecosystem encompassing talent supply, cultivation, and management layout. The brand maintains standardized operating protocols during battery pack repair, ensuring professional and dust-free, controlled temperature and humidity environments.
NING Service's innovative offerings include its CTP repair service, which utilizes CATL original equipment components, strictly adheres to CATL's technical standards and quality requirements, and comes with official warranty coverage. This service is significantly more affordable than full pack replacement, saving substantial repair costs for users.
The brand's commitment to quality and innovation is also evident in its "72-Hour Express Recycling" network, which has achieved triple the regional coverage rate of third-party platforms. NING Service has built a robust presence across 75 countries, operating more than 1,100 service outlets and managing 67 spare parts warehouses with a total area exceeding 370,000 square meters.
NING Service's collaborations with partners to establish professional new energy detection and repair training bases across 18 provinces and municipalities in China further demonstrate its commitment to the industry. The brand also collaborates with partners to expand into diversified business areas such as electric vessel operations and the low-altitude economy.
Globally, CATL's overseas service network has achieved 24-Hour response, ensuring a seamless service experience for global customers. NING Service has fulfilled the promise of "general faults repaired within 8 hours, complex faults within 72 hours", firmly holding the top position in the industry.
In conclusion, NING Service is a significant new energy vehicle aftermarket entity. It enhances battery lifecycle management and consumer servicing, expands internationally, and leverages CATL’s technological and market leadership to foster growth and customer trust in the NEV aftermarket. The brand's innovations and commitment to quality position it as a leader in this emerging sector.
NING Service's growth and contributions are not limited to the domestic market, as it has expanded its operations overseas, such as opening a flagship experience center in Bangkok, Thailand.
The brand's commitment to technological innovation is evident in its use of ultrasonic guided wave technology in its non-destructive testing device, which ensures high accuracy and efficiency in fault detection.
