Notice Regarding Alteration in Policy for Legacy Renewal Upgrades
Starting November 18, 2021, Boris FX will implement a new policy affecting the use and support of several of its products, including Continuum, Sapphire, Mocha 2019, and Mocha VR. Here's what you need to know:
Upgrade Options
Users of older versions will have the opportunity to upgrade to the latest versions of Continuum, Sapphire, and Mocha. For instance, the latest version of Sapphire offers enhancements such as revamped LensFlare tools and new effects like PixelSort and WhipLash.
Boris FX also typically offers a maintenance and support plan that provides access to new versions and updates during the active subscription period. This is essential for maintaining compatibility with evolving host applications like Adobe After Effects or Premiere Pro.
Support Options
For users relying on community forums and peer support for troubleshooting and guidance on older versions of Boris FX products, this may continue to be a viable option. However, for older versions beyond the support period, professional or paid support may no longer be available directly from Boris FX. Users may need to either upgrade to a supported version or seek third-party consulting services.
Usage in Other Applications
Tools like Manuscript's Excalibur have added support for Boris FX Continuum and Sapphire, which can be useful for integrating these effects into broader workflows.
Post-November 18, 2021
After November 18, 2021, manual transfers, replacements, or support inquiries for legacy versions of the Boris FX products require a current upgrade and support contract. Legacy owners who do not upgrade can purchase new licenses at full price or opt for affordably-priced subscription options.
It's important to note that the functionality of legacy licenses will continue to work as long as the hardware is operational and a qualified operating system is being used, even after November 18, 2021.
Contacting Boris FX
Any questions or inquiries about the new policy or volume sales can be directed to the Boris FX sales team. The team is also available to help with any questions or inquiries about the new policy and product options for legacy owners.
Boris FX is preparing for its next round of major releases. The company encourages users to stay updated and take advantage of the latest features and ongoing support by upgrading to the latest versions of its products.
[1] For more information about the latest version of Sapphire, visit the official Boris FX website. [3] Learn more about Manuscript's Excalibur integration with Boris FX products on the Manuscript website.
- To access new enhancements like the revamped LensFlare tools and effects such as PixelSort and WhipLash, users should consider upgrading to the latest version of Sapphire, as maintaining compatibility with evolving host applications like Adobe After Effects or Premiere Pro relies on regular updates and maintenance.
- After November 18, 2021, users of older versions of Boris FX products may need to either upgrade to a supported version or seek third-party consulting services, as professional or paid support may no longer be available directly from Boris FX for these versions.
