Online Access to Your Retirement Information: A Guide
The German Pension Insurance (DRV) has made managing pension-related matters more convenient and secure for its insured persons. Through the DRV's customer portal, a wide range of services can be accessed online, eliminating the need for physical visits in many cases.
To get started, registration with the DRV's customer portal is required. This can be done using a personal ID, residence permit, or a Union citizen card with an activated electronic ID function (eID). An explanatory video on the DRV's website guides the registration process.
Once registered, an NFC card reader or an NFC-enabled smartphone is required for some transactions. However, most services can be accessed using secure login methods, such as an ID card and PIN.
Some of the services available on the DRV portal include:
- Submitting electronic applications (eAntrag) for pension benefits or other requests.
- Requesting and submitting documents related to pension claims.
- Accessing a consolidated digital overview of your pension entitlements, which includes statutory, occupational, and private pension claims, along with a prognosis of future benefits.
- Ordering insurance histories, pension statements, or proof of pension receipt.
- Scheduling and conducting video consultations for advice and application support from home.
- Booking appointments for telephone or on-site consultations.
These services are designed to allow insured persons to manage many pension-related matters securely and conveniently online from home. In addition, newer AI-powered voicebots assist with routine inquiries in some DRV regions, enhancing accessibility and service quality without needing direct human agent support.
Other services available on the DRV portal include applying for a new social security card, requesting pension documents such as pension information, pension statement, contribution statement, gap information, or pension certificates, and even applying for a pension. Account clarification, overviews, and applications can also be handled online.
In most cases, a personal appointment with the DRV is not necessary. The pension amount can be calculated online, and notifications and decisions can be received electronically. Insurance documents can be viewed directly on the screen, saved, or printed out.
For authorised representatives, there is a separate customer portal at the DRV.
To access these services, a computer, tablet, or smartphone is necessary. With the DRV's digital services, managing your pension has never been easier.
- To make the most of the digital services provided by the German Pension Insurance (DRV), one might opt to obtain an NFC card reader or an NFC-enabled smartphone for certain transactions, or use secure login methods like an ID card and PIN for the majority of services.
- Personal-finance management has been revolutionized with the DRV's customer portal, offering a wide array of services such as submitting electronic applications, accessing digital overviews of pension entitlements, and even applying for a pension, all of which can be performed securely and conveniently online from home, eliminating the need for physical visits in many cases.
