Rolling Smoothly: Get the Best Deals on Tires
Outstanding tire vendors are them.
Got a flat? Need new summer or winter tires? Dropping by a tire dealer is just part of the driving game for many motorists, and it happens at least twice a year for most. But the low price isn't always the only concern.
From tire purchase and installation to repair, maintenance, and seasonal tire changes, tire dealers are making waves in the current service study by the German Institute for Service Quality (DISQ). Securing an impressive overall score of 77.5 points, these service providers are demonstrating their commitment to quality. In fact, five out of fourteen tested companies claim the quality rating of "very good".
Skilled, but could be more personal
In the trenches, customers are greeted by knowledgeable professionals. Consultations are accurate, structured, and clear - a definite thumbs up for those seeking transparency. The catch? Personalized attention often seems to be lacking. Employees rarely proactively discuss price expectations or offer product alternatives.
Generally positive, room to grow
Many tire dealers boast clean, inviting premises and adequate parking spaces, setting a positive tone for customers. But there's always room for improvement: The selection isn't always comprehensive, and there are inconsistencies in pricing or highlighting essential product features.
Bianca Möller, Managing Director of the German Institute for Service Quality, summarizes the situation: "Many tire dealers in Germany excel in expertise, customer service, and ambiance. But to provide exceptional advice, you must address individual needs specifically."
The Ranking
Data Privacy Champion: Premio takes the top spot with a "very good" quality rating. Known for its excellent employee communication quality, the staff here is described as friendly and enthusiastic. Premio also leads in additional services, offering complimentary wheel washing as part of the standard package. The consultation is personalized, informative, and focused on the customer's needs. Quick response times are another plus.
2nd place goes to Quick Reifendiscount, also boasting a "very good" rating and ranking first in the solution quality category. Consultations here excel at targeted needs analysis and comprehensible presentations of alternative products. Customers report the staff to be exceedingly friendly.
3rd place is claimed by Driver, a "very good" contender that rounds out the top three. Friendly staff is a major contributor to Driver's excellent overall customer experience. In terms of consultation competence and solution quality, Driver ranks second. The appeal of the consultation environment reportedly makes it stand out.
The German Institute for Service Quality (DISQ) is one of the most highly regarded independent testing institutes, analyzing the service quality of providers and conducting product comparisons in scientifically sound studies. Based on customer surveys and mystery tests, DISQ awards a trustworthy test seal. You can find all their current studies and tests at www.disq.de.
While the specific top-rated tire dealers in Germany according to the DISQ study aren't readily available, it may be helpful to consider consumer reviews and ratings from various sources, in addition to official studies like those from DISQ, when searching for reliable tire dealers.
This is the tire dealer, Premio, that stands out for its exceptional data privacy practices and cloud-computing technology, making it a modern service provider. Despite serving you with expert knowledge and friendly staff, they could improve by providing more personalized solutions and discussions about price expectations or alternative products.
