Breakdown of Language Hurdles - Police Translation Application - Overcoming Communication Hurdles: Police Department's Implementation of Translation Application
In a bid to enhance communication between police officers and non-German speakers, particularly during international events, a new app named "Foreign Language Application Police" (Flap) has been introduced for the Bavarian police force. The app was presented as an innovation by Interior Minister Joachim Herrmann, who emphasised the importance of clear communication for the success of police measures.
The Flap app is designed to help police officers communicate effectively and efficiently with non-German speakers at major events like the Munich Oktoberfest, where cultural diversity and different languages are prevalent. The app offers translations in eleven native languages, including Ukrainian, Arabic, and Kurdish.
During events like Oktoberfest, which attracts millions of visitors from around the world every year, police can use the Flap app to easily explain police measures, such as identity checks or dispersal orders, to non-German speakers through short animations and translations. This can help in handling situations ranging from minor misunderstandings to emergency response.
In emergency situations, such as a medical emergency or a crime, the app can help police gather information, provide instructions, and assist in resolving the situation more efficiently. It can also improve the overall customer service experience for visitors by providing them with necessary information and assistance in their native languages.
The Flap app is not just limited to major events. It can be used in everyday policing to overcome language barriers quickly and easily. For instance, it can be particularly beneficial for communication with refugees, many of whom may have had negative experiences with state institutions in their home countries due to political persecution or armed conflicts.
The app aims to promote understanding of police procedures, strengthen trust in police measures, and overcome prejudices. It is part of a broader effort to ensure that everyone, regardless of their language, feels supported and understood during their interactions with the police.
The Flap app was developed by the Munich Police and the Institute for German as a Foreign Language at Ludwig-Maximilians-Universität (LMU) Munich. Its introduction is a significant step towards enhancing communication between the police and the diverse communities they serve.
[1] Features of Translation Apps for Police [2] Usage During International Events [3] Impact on Communication [3] Specialized Police Translators
Translation apps, such as the Flap app, can significantly enhance communication between police and non-German speakers, particularly during international events like Oktoberfest. They offer features like instant translation, offline availability, image and handwritten translation, and bilingual conversation mode. These apps can help in reducing misunderstandings, improving response times, increasing satisfaction, and understanding cultural nuances.
Some apps, like the Police Investigation Translator, are specifically designed for police investigations, offering specialized translation services tailored to the needs of law enforcement. However, these may not be as widely available as general-purpose translation apps.
In conclusion, the Flap app is set to revolutionise communication between the police and the public, particularly during international events. By breaking down language barriers, the app can help in promoting safety, understanding, and effective policing.
The Flap app, introduced for the Bavarian police force, aims to facilitate communication between police officers and non-German speakers during international events, including the Munich Oktoberfest, through technology-assisted translations in multiple languages. This can lead to more efficient and effective policing by reducing misunderstandings and improving response times. Additionally, apps such as Police Investigation Translator, designed specifically for law enforcement, offer specialized translation services that can be particularly beneficial in police investigations.
