Promotion of Adam Jones to Senior Account Manager at Digital Alert Systems
Digital Alert Systems Promotes Adam Jones to Senior Account Manager
Emergency communications solutions provider Digital Alert Systems has announced the promotion of Adam Jones to the position of Senior Account Manager. Jones, who joined the company in 2020, has proven his capabilities and growth within the organisation, most recently serving as a senior sales engineer.
In his new role, Jones will be the primary contact for all of Digital Alert Systems' dealers and systems integrators. He will manage several key customer accounts, ensuring customer satisfaction and retention, and will continue to report to Vice President of Business Development Bill Robertson.
Robertson made a statement regarding Jones' promotion, praising his growth and capabilities. "Adam has consistently demonstrated his commitment to our customers and his ability to manage complex challenges with ease," he said. "I am confident that he will continue to drive greater value for our customers in his new role."
Jones expressed gratitude for the trust Digital Alert Systems has placed in him. "I am excited to help drive greater value for Digital Alert Systems' customers in my new role," he said. "I look forward to continuing to work closely with our dealers, systems integrators, and key customer accounts."
Since joining Digital Alert Systems, Jones has deepened his relationships with customers and partners, and has been instrumental in assessing customer and internal needs. His customer advocacy has influenced the company's software and firmware development roadmap, particularly in terms of software and firmware enhancements based on customer feedback.
In addition to his key responsibilities, Jones will continue to support internal product development by relaying customer insights and requests. He will also drive consistent growth in customer engagement and service quality.
The promotion of Jones reflects Digital Alert Systems' commitment to recognising and advancing talent from within. The statement did not provide details on the complex issues Jones has troubleshot at Digital Alert Systems, nor did it mention any new responsibilities or tasks Jones will undertake in his new role beyond managing key customer accounts and continuing to report to Vice President of Business Development Bill Robertson.
[1] Digital Alert Systems Press Release, 2025.
