Samsung Users Encounter Payment Issues: Services Unresponsive
Problems Galore with Samsung Pay on June 2
Hey there! On June 2, many Samsung Pay users in South Korea faced a hell of a time with their payments and registrations. Here's the scoop.
Turns out, most users encountered connection errors while attempting to make transactions or register their cards, and the error messages pointed toward an unavailable connection to financial institutions. Unfortunately, some users couldn't even add new payment cards during the outage. Thankfully, the chaos only lasted about three and a half hours—from around 7:00 a.m. to 10:22 a.m. (give or take a few minutes here and there).
Good news: the problems primarily affected South Korea, so users in other markets using Samsung Pay were unaffected. Moreover, public transit cards using NFC technology continued to work just fine during the outage.
So, what caused this headache? Well, it seems a glitch in the dedicated line network, which connects Samsung Pay and credit card companies, was the culprit. This differs from an earlier hiccup on April 16, which was blamed on network equipment issues.
Luckily, the fix was applied server-side, and the mess was cleared up by 10:22 a.m. At this point, Samsung Pay announced that pay and card registration features were functioning smoothly again.
In a squeeze? You could try using your trusty physical card or some good ol' cash. Samsung Pay also advised users to heed updates via app notifications and official announcements during incidents like these.
Here's a quick recap:
- Connection to financial institutions was the main problem.
- Users were suggested to use physical cards or cash for urgent transactions.
- NFC-based transit payments remained operational throughout.
Samsung Pay expressed their apologies for the inconvenience and confirmed that services were back to normal following the fix. That's a wrap! Stay tuned for more tech news!
P.S.: If you're curious, this incident was rooted in a dedicated line network error, different from the network equipment issues that plagued them in April. At least it wasn't an alien invasion, right? Ha!
On June 2, some users attempting to use their smartphones with Samsung Pay in South Korea experienced connection issues, specifically with financial institutions, preventing them from adding new payment cards. This incident involved gadgets and technology, as it affected the functionality of Samsung Pay, a popular mobile payment service.
