Tech companies Accrete and New Era Technology join forces to propel AI-driven digital transformation.
In a significant move towards advancing AI-driven digital transformation for enterprise clients, Accrete and New Era Technology have announced a strategic partnership. This collaboration aims to provide clients with more sophisticated, scalable AI solutions tailored for complex business environments.
The joint vision of Accrete and New Era is to encode an organisation's best judgement, expertise, ethics, and values into AI Agents. By combining Accrete’s advanced AI platform with New Era Technology’s enterprise IT expertise, clients gain access to AI tools that can make consequential, trustworthy decisions in real time.
New Era Technology, with approximately 20,000 customers, will offer Accrete's Nebula ITSM solution as part of this collaboration. The Nebula ITSM solution is designed to enhance the efficiency of on-site response, reduce response times, and Mean-Time-To-Repair (MTTR) for critical incidents. It also aims to automate root cause analysis and knowledge graphs, providing predictive insights for change tickets.
The Nebula ITSM solution brings expert AI agents into the realm of managed services, augmenting decision-making and transforming IT service management stacks into predictive engines for risk detection and incident remediation. It is intended to reduce uncertainty in problem-solving, streamline processes, and foster innovation among enterprise clients.
Accrete's Purpose-Built AI solutions, when applied to New Era's Global Service Delivery capabilities, differentiate their offerings in the marketplace, according to Jaie Solis, the president of the enterprise solutions group at New Era Technology. The partnership also aims to help New Era customers gain a decision edge to dominate their respective industries.
Prashant Bhuyan, the founder, CEO, and chairman of Accrete, stated that organisations must transfer tacit domain knowledge into universal ground truth representations for AI Agents to function effectively. This partnership represents a significant step towards achieving this goal.
The partnership signals a broader industry trend where AI platform vendors are increasingly aligning with IT service providers to scale enterprise adoption and ensure robust delivery. Enterprises can expect quicker adoption of AI-driven digital transformation initiatives, as the combined expertise reduces technical and organisational barriers.
Other vendors may feel pressure to form similar alliances or risk being left behind in the rapidly evolving landscape of AI-driven enterprise solutions. The collaboration fosters an environment where continuous improvement is possible, as feedback from large-scale deployments can drive further AI innovation and adaptation.
In conclusion, the partnership between Accrete and New Era Technology exemplifies how strategic alliances can catalyse the adoption of AI-driven digital transformation, providing enterprises with both the technology and the operational foundation needed to thrive in a digital-first economy.
The combined expertise of Accrete and New Era Technology is aimed at creating AI Agents that embody organizational values and make reliable decisions in real time. This partnership, by integrating Accrete's advanced AI platform with New Era's enterprise IT capabilities, will offer clients AI tools for automating root cause analysis, knowledge graphs, and predictive insights, enhancing IT service management and fostering innovation.
